To order on itafran.com, you can :

• Place an order as a visitorto place an order, simply add a product to the shopping cart, then click on "Next" to continue as a visitor. You will need to enter your address, contact details and VAT number (to ensure that you are a professional).
• Apply for a customer account, In a few words, this represents several advantages:
• An attentive sales team, at your side for price requests, technical studies or advice.
• Payment termsour payment terms, generally configured for end-of-month payment +45 days (to be confirmed).
• Access to professional discountsopening an account with itafran enables you to benefit from a range of discounts (brand discounts, progressive discounts, quantity discounts, year-end bonuses).
• Web features, having an account on itafran.com allows you to discover a whole range of functionalities and tools to facilitate order placement (excel file import, cross list with your references, quotation registration) and document management (access to all your documents, quotations, purchase orders and delivery notes).

If you can't find the product you're looking for on our website, we can offer you several solutions:

1/ The search enginepresent on thehome pagepage, in the search and all menu segments. It allows you to identify the product you are looking for, step by step.

2/ The search barif you know the standard nomenclature of the part number but can't find the product, you can use the "*" character to perform a search by omitting an item in the article (e.g. 6202*C3).

3/ The article tableif you know the product's categorization, you can select different filters in the item table to help you better define the product you're looking for.

4/ Catalogclick on the downloadyou can access the various catalogs in PDF format, enabling you to identify the product you're looking for and retrieve its item code.

Yes, it is possible to order without an account by placing a "visitor" order with payment by credit card. To do this, simply add a product to the shopping cart, then click on "next" and you'll be asked to log in or continue as a visitor.

You'll need to enter your address, contact details and VAT number (to ensure you're a professional).

From the loginyou can access the account opening form. To guarantee that you are a professional, we will ask you to provide a bank details form and a Kbis (business registration certificate) less than 3 months old. Your account will be opened within 24 to 48 hours. A sales representative will contact you to guide you through the site.

To track your order, you must be logged in. In the my accountpage, we offer you the possibility of following the various stages of your actions:

• Quotation
• Order

Delivery note

To cancel an order, please contact your sales representative or send us a request via the contact page contact.

From the "Import order"page, you can import an order of up to 200 lines in .csv format. On this page, you'll find a step-by-step procedure. Please note that an import will delete items you have already added to your basket.

The 3 main delivery methods are :

• Courier (standard delivery) orders over 30 kg are sent by "heavy" courier and leave our premises every day at 3:00 pm. Shipments weighing less than 30 kg leave our premises at 5:00 p.m. every day.

• Express delivery same-day shipment, up to 7:00 pm for delivery the following morning. For a shipment with a part weighing over 30 kg, the shipment is made by "heavy" express and leaves our premises at 3:00 pm.

• On-site collection: You can pick up your order directly from our premises. Please note that our logistics center is only open in the morning for these pick-ups. Exceptions are possible if you require express preparation within 4 hours (surcharge 25 EUR) or immediate preparation (50 EUR).

Delivery on request (for all these deliveries with one of our sales representatives):

• Parcel cab (or air parcel) : For same-day delivery. We can organize shipment by parcel cab or air cab.

• Groupage we offer our partners the possibility of grouping all their orders into a single weekly shipment to optimize transport and reception management.

• Postage package : Our sales representative will work with you to estimate the foreseeable transport costs, and you will be invoiced only once a month. So you don't have to pay shipping costs for each delivery note.

Direct client save time by shipping directly to your customer with a neutral delivery note (Cost = 10 EUR).

Recover SDU infographics from 2024 brochure

The national and European delivery costs shown on itafran.com (courier and express) are calculated according to the weight of the goods weight weight and postal code of your address. Please contact your sales representative for more information.

Yes, it is possible to deliver directly to your customer for an additional charge of 10 EUR. Please note that any order entered on our itafran.com website with an address other than your main address is sent with a neutral packing slip. At your request, we can also send the parcel directly to your customer with one of your own documents.

In the event of a return request, we invite you to contact our sales department, who will be able to assist you with your request and define with you the framework of your request. No returns will be accepted without our express prior agreement.

Following validation of the return by our sales team, please send the parcel to our monkey at 21 avenue de l'industrie, 6960 CORBAS, FRANCE.

The page contact page allows you to view the technical sales representative in charge of your department. You can also contact our switchboard ( +(33) 437 253 505 / business@itafran.com), we'll redirect you to the right person.

The page forgotten password page allows you to retrieve your password using your email address or login. We'll send you an e-mail with your new password, which you can then change in the "my account" page.

From the "my account" area, you can view all the addresses you've created, as well as all the identifiers linked to your company. You can also create a new contact or address on these pages.

To request a modification or deletion, please contact your sales representative or send us a request via the page contact.

If you have an account on itafran.com, all discounts are available to you, you will find on the page "discountsyou'll find all the information you need about how our discounts work on the "Discounts" page. If you don't have an itafran.com account, you will benefit by default from internet discounts and progressive discounts.

It is possible to combine all discounts. This will give you a cumulative discount of up to 70%.